In civil legal cases, like family law issues, those who can't afford to hire an attorney must represent themselves as their own attorneys in court. Providing adequate legal representation requires a thorough understanding of the legal system – which is to be expected of a trained attorney, but not of the average person.
Hiring a standard-rate attorney is prohibitively expensive for the majority of Americans. The result is that access to justice is currently limited to the most socioeconomically advantaged.
of the civil legal problems experienced by low-income Americans receive inadequate or no legal help each year
Source: Legal Services Corporation
In Chicago, there exists a multitude of free and affordable family law legal service providers. But each provider is only able to help consumers with a particular set of legal problems.
This presents a challenging question for those who aren't attorneys themselves: where can I find legal help for my personal situation?
Leverage a low-tech solution backed by human-centered design to help more efficiently diagnose users' legal problems, as well as provide referrals to the affordable legal resources available to them.
Through targeted community outreach, work to provide the most disadvantaged populations – that need free legal help the most – with access to our services and general legal information.